Frequently Asked Questions

Payment Related


What payment method are accepted?

We accept:

1.) PayPal
2.) Credit/Debit card through PayPal
3.) For Singapore customers, they may make the payment by direct deposits to our POSB Current   Account (757-08880-0) via ATM Transfers & Internet Banking Transfer.

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How do i pay by direct depositor manual payment?

Direct Deposit & Our Bank Account Information:

Bank: POSB Current Account:
Account No: 757-08880-0


The direct deposit or manual payment method is only for Singapore buyers or buyers with a Singapore bank account. When u checkout from the shopping cart, you can select to pay by “Direct Deposit”. After the checkout process, you may transfer the payment through ATM or Internet Banking. Once you have transferred the payment to our POSB account, please proceed to submit your transfer detail at the following url on our website:

MTL Direct-Deposit

 

What other charges beside from the listed price needs to be paid?

At MTL, we strive for transparency & fairness in shipping fee. Prices listed are final NETT price excluding shipping fee

Shipping Related


How long will delivery take?

Your order(s) will be shipped out next working day and delivery within Singapore 2-3 days.

what are the delevery charges for orders from theonline store?

Shipping in Singapore – S$3.50 normal mail

Free Shipping on orders over S$ 120!

Worldwide Shipping    – coming soon!

Do you ship internationally?

We currently do not accept international shipping

Account Related


How secured is sopping on your online store? is my data protectted?

Our website are fully secured & encrypted with the “2048bit Ready” Comodo Positive SSL Certificate. Your data is kept confidential and will not be shared with third parties except for shipping purposes. We do not keep any of your credit card information.

Miscellaneous


What is our MTL,s operating hours

Our operating hours are as follows:

Offline: 8am-10pm (GMT +8)
Online: 10am-7pm
Online Chat: 10am-7pm (Irregular hours)

During our offline hours, we may be packing & processing our orders.

 

After Sales Related


What is the warranty period for nebulizer?

It comes with 6 months from date of purchase.

What should i do if i receive a faulty product?

Our products are duly checked prior to shipment. Kindly contact us as soon as you found the product received to be faulty.